Joining a video call and not being able to hear what is being said can be very frustrating. The problem can also be the other way round; the people on the other side may also not hear you.
With the pandemic, zoom meetings have immensely increased, and they are the best way to communicate with others. There are a few problems that can cause audio issues when using zoom for a meeting, and we are going to discuss them and their solutions.
#1. Others can’t hear you, but you can hear them.
If other people cannot hear you, then there is a very high chance that your microphone is not correctly connected. You should also check for configurations or settings to see if they are configured as they should.
If you are using an external device for audio input, like a USB microphone or headset, you should ensure that they are appropriately connected.
Check if they are powered on, and check the audio levels to see if they are high enough to hear.
If the microphone you are using is analog, make sure it is plugged into the pink port. The speaker or headphones should also be plugged into the green port.
However, if it is a digital microphone, then it will primarily use a USB port. If it is not working, then the problem might be that the port does not have enough power. Hence you should try using a different type of port to see whether it will work.
If the microphone you are using is wireless like a Bluetooth device, it is essential to check whether the battery has power. If not, then you should charge it before you use it. Ensure that it is also turned on and connected before you use it.
Some microphones also don’t have an off or off-mute switch. Those microphones always come with a light indicator that will help you know whether you are on mute or not.
You should also check to see the level of volume of the microphone on your computer. You may have accidentally set it too low, and that is why others cannot hear you.
When checking on your computer, you should go to input or recording devices. You can check whether the volume is high enough; if not, increase it so that you will be able to hear others.
Another essential thing to check out is whether you are muted within zoom. Zoom comes with a built-in mute feature that can mute others when you are speaking. The microphone can mute unintentionally, but that is very easy to fix.
Make sure that you select the right microphone in zoom so that you can hear others.
#2. Others can hear you, but you cannot hear them
If you are in a zoom meeting and cannot hear what others are saying but can hear you, you have an audio issue. The first issue that should come to mind is that you might have muted your audio.
Another problem could be that your volume might be too low or the sound is being outputted to the wrong speakers. You have to go to the settings menu and then ensure that you select the right speakers.
If you are in a meeting, look for the arrow found next to the microphone icon and open a menu for zoom. From there, select the right speakers; the level of volume is adequate.
Even though most headsets and speakers have their volume knobs, you also have to ensure that the volume is adjusted on the computer. Ensure you also check for sound output and mute settings as they are also significant.
If all the above fails to work, you should also try to reboot your computer and then try out the steps again. You may think that this step is unnecessary, but audio services can fail, and the only way to get them back is by rebooting the computer.
If you reboot and go through the process, but the problem is not yet resolved, then the headphones or speakers might malfunction. That is the time you should seek further help from a professional.
#3 Echo and Static problems
If there is audio feedback or echoes when you are in a zoom meeting, you have an audio problem. Below are three issues that can be causing issues with your audio hence causing you to hear echoes. The first cause is that one of the zoom participants has both telephone and computer audio on at the same time.
The other reason could be that someone uses external speakers that your microphone may be picking up, or you may be too close to them.
Another issue that may be causing echoes is when two or more people are in one room using different computers for the same meeting. If that is the problem causing the echoes, then you should advise them to use their audios at different times.
Using it at the same time will make others have static and echo problems. If one of us was using a computer and it fails to work and then opted for their phone, they should make sure that the other device has been disconnected.
Some participants may also use external speakers without knowing that their microphone is also picking up the audio and playing it back. That may also make others hear an echo which can be very distracting.
To avoid the issue, it is recommended that all zoom participants use a headset or headphones that have built-in microphones. That will reduce the problem of echoes and static noises that are not pleasant.
If more than one participant is in the same place, they should also use their headsets or headphones. That will help avoid other microphones picking up sounds from each other.
All participants can also be advised to always remain on mute unless otherwise, they are speaking. If you still don’t know what is causing the echo, you can investigate one attendee at a time until you figure out who is causing the problem.
A malfunctioning microphone or next to a loudspeaker can also be the cause of echoes.
#4. Unfixable audio problem
Attending a zoom meeting is a very time-sensitive task, and that is why you need to find a quick fix if the audio is not working. If you have tried everything and still the audio does not work, you need to do some quick thinking.
One way to help the situation is to log into the meeting and then use your phone as an audio device. That way, you won’t miss out on anything, and you will remain connected, and you will have time to fix the issue before the next meeting.
Disconnect your computer from meeting audio by selecting the arrow found next to the microphone icon. When you choose the icon, you will open a menu and then select computer audio. Then go ahead and select join meeting audio using the telephone. The computer will be disconnected from the meeting, and then you can use your phone.
On the meeting control bar, select join audio, you will be provided with instructions on what to do next. Next, you call the phone call tab, dial into zoom meeting, and ensure the country is within the flag drop-down menu. Call the provided number and then enter your meeting ID with # at the end.
#5. Audio Delays
Sometimes in a zoom meeting, a person can be talking, but you only hear them after they have finished speaking. To fix this problem, ensure that every participant has the correct equipment.
Everyone can be advised to have noise cancellation equipment as it will help deal with any disruptions. Everyone should also get a headset or microphone, and that way, you can hear each other better.
You should also check to ensure that all connections are secure and in the correct ports. To effectively troubleshoot your audio problems, it is advised to go for system performance statistics that are very detailed. If you have tried everything and nothing seems to work, then maybe it is time to seek professional help.
How to improve audio quality in zoom meetings
If you have been having audio issues during zoom calls, then it is time to do something about it. There are different ways to improve the quality of audio in zoom calls, and we will discuss some of them.
If you have found out that your microphone is the one with a problem, perhaps you need a new one. However, this time around, you need to go for a microphone that is high in quality. You should also make sure that it has been set up the right way to perform correctly.
Stable internet connection
Ensure that the internet connection you are using is stable. An unstable network can affect the audio and video stream, making you not get everything being discussed. Ensure that you are also broadcasting in a place with no noise or very minimal noise.
Get help from apps
Some apps can change the acoustic of the room, enabling you to be clear when speaking. Downloading these apps will be a great help in helping you improve your audio in any video call. You have to find what works with you and use it.
There are so many things that can go wrong in a zoom meeting, but audio problems are the worst.
They will make it hard for you to understand what the person on the other end is saying or for them to understand you. That can be very hard for either of you to pass information to each other successfully.
This article has discussed some of the audio problems you can encounter in zoom meetings and how to solve them.